Privacy Policy

Information We Collect

We collect personal information to improve your experience on our website. We do not capture or use your information for marketing or advertising purposes. No third-party tracking scripts have been implemented on our website.

The categories of personal information we may collect include:

• name;
• preferred pronouns;
• email address;
• telephone number;
• residence name and address;
• employer;
• job title; and
• other information you provide to us.

If you participate in our clinical services, we will collect health information about you. Our HIPAA Notice of Privacy Practices explains how we use and disclose your health information.

Purpose of Data Collection

We collect and use consumer health data as reasonably necessary to provide you with the services you have requested or authorized. This may include delivering and operating the services and other essential business operations that support the provision of the services (such as analyzing our performance, meeting our legal obligations, developing our workforce, and conducting research and development).

Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: You can request to know what personal information we have collected about you.
• Right to Deletion: You can request the deletion of your personal information that we have collected.

As a patient, you have certain rights regarding your Protected Health Information (PHI) under HIPAA and applicable laws. Our HIPAA Notice of Privacy Practices explains how we use and disclose your health information.

Exercising Your Rights

To exercise your rights regarding your personal information, please contact us using the information provided at the bottom of this page.

We will respond to your request in accordance with applicable laws. If we require more time, we will notify you and provide a timeline for completion.

Do Not Sell My Personal Information

As of now, we do not sell your personal information. However, if this changes in the future, we will update this policy and provide a link for you to opt-out of the sale of your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. By continuing to use the Services after changes are made to this Privacy Policy, you agree to such changes.

Consumer Health Data Privacy Policy

Last updated: September 2025

This notice supplements the Privacy Policy and applies to personal data defined as "consumer health data" subject to the Washington State My Health My Data Act (MHMDA), the Nevada Health Data Privacy Act (NHDPA), or other applicable state consumer health privacy law.

Consumer Health Data We Collect

As described in the Information We Collect section of the Privacy Policy, the data we collect depends on the context of your interactions with us and the choices you make (including your privacy settings), the Services you use, your location, and applicable law. Because consumer health data is defined very broadly, the data we collect could also be considered consumer health data.

Examples of consumer health data may include:

• Information about your health-related conditions, symptoms, status, diagnoses, testing, or treatments (including surgeries, procedures, medications, or other interventions).
• Measurements of bodily functions, vital signs, or characteristics, including photographs, which may also be considered biometric information under the MHMDA, the NHDPA, or other applicable state consumer health privacy law.
• Precise location information that could reasonably indicate your attempt to acquire or receive health services or supplies.
• Information that could identify your attempt to seek health care services or information, including services that allow you to assess, measure, improve, or learn about your or another person's health.
• Other information that may be used to infer or derive data related to the above or other health information.

Sources of Consumer Health Data

As described further in the Information We Collect section of our Privacy Policy, we collect personal data (which may include consumer health data) directly from you and from your interactions with our services.

Why We Collect and Use Consumer Health Data

We collect and use consumer health data for the purposes described in the Information We Collect and Purposes of Data Collection sections of the Privacy Policy. Primarily, we collect and use consumer health data as reasonably necessary to provide you with the services you have requested or authorized. This may include delivering and operating the services and other essential business operations that support the provision of the services (such as analyzing our performance, meeting our legal obligations, developing our workforce, and conducting research and development).

At this time, we do not use your consumer health data for other purposes. However, if this changes in the future, we give you choices and/or obtain your consent as required by law. See the How to Exercise Your Rights section below for more details on the controls and choices you may have.

Our Sharing of Consumer Health Data

Other than as is set forth in the Privacy Policy and this Consumer Health Data Policy, we do not share your consumer health data.

Third Parties With Which We Share Consumer Health Data

As necessary for the purposes described above, we share consumer health data with the following categories of third parties:

• Service providers. Vendors or agents ("processors") working on our behalf may access consumer health data for the purposes described above. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and Services may need access to data to provide those functions.
• Business partners. We may share consumer health data with other companies, for example, where you use a service that must be supervised by another health care provider.
• Financial institutions & payment processors. When you make a purchase or enter into a financial transaction, we will disclose payment and transactional data to banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, analytics, or other related financial services.
• Parties to a corporate transaction. We may disclose consumer health data as part of a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, or a transfer, divestiture, or sale of all or a portion of our business or assets.
• Affiliates. We enable access to data across our subsidiaries, affiliates, and related companies, for example, where we share common data systems or where access helps us to provide our Services and operate our business.
• Government agencies. We disclose data to law enforcement or other government agencies when we believe doing so is necessary to comply with applicable law or respond to valid legal process.
• Other third parties. In certain circumstances, we may be legally obligated to provide data to other third parties, for example, to comply with the law or to protect our rights or those of our customers.
• Other users and individuals. If you use our Services to interact with other Users of the Service or other recipients of communications, we will share data, including consumer health data, as directed by you and your interactions.
• The public. You may select options available through our Services to publicly display and disclose certain information, such as your profile, demographic data, content and files, or geolocation data, which may include consumer health data.

How to Exercise Your Rights

If you are covered by the Washington State My Health My Data Act, the Nevada Health Data Privacy Act, or other applicable consumer health privacy laws then you may have certain rights with respect to consumer health data, including rights to access, delete, or withdraw consent relating to such data, subject to certain exceptions. You can request to exercise such rights using the various tools and mechanisms described in the Exercising Your Rights, Do Not Sell My Personal Information, and Contact Us sections of the Privacy Policy.

If your request to exercise a right is denied, you may appeal that decision by contacting our office. If your appeal is unsuccessful, you can raise a concern or lodge a complaint with the Washington State Attorney General at www.atg.wa.gov/file-complaint, the Nevada State Attorney General at https://ag.nv.gov/complaints/file_complaint/, or other regulatory authority as applicable.